Workplace mediation

All organisations experience workplace conflict – because where there are people, there is potential for conflict.

Conflict can be extremely costly and resource-intensive for the organisation and very upsetting and stressful for the individuals involved. Through mediation Caroline provides a time-efficient and cost-efficient solution, which supports both parties.

Mediation is an informal, confidential process that provides an opportunity for people in conflict to openly talk through issues with an impartial mediator in order to find a way forward. Caroline is highly skilled at helping people communicate more effectively with each other. Objective and impartial, she will not judge, criticise, take sides, interrogate or tell the individuals involved what they should do.

Throughout the mediation, Caroline’s role to help the individuals involved to gain clarity around the situation, to facilitate a conversation between the individuals and to help them reach a resolution that is mutually acceptable.

Caroline’s mediation services offer an effective process to manage unhealthy, destructive and disruptive workplace disputes and to support individuals to resolve workplace conflicts.

Why Mediation?

• It’s effective. Mediation is a confidential and informal process, which allows people to share their experiences and be heard – and then helps them to find practical solutions that feel fair and workable for everyone involved

• It’s efficient. Most mediations are completed within one working day – which makes it a timely and cost-effective option compared to the alternatives

• It’s flexible. Mediation can be introduced at any stage of a conflict or dispute – though the earlier the better!

• It’s future-focused. Although people will inevitably talk about past experiences and current situations, the objective of the mediation is to ultimately help the parties to find a way forward

• It creates happier and healthier working environments – which in turn supports increased engagement, motivation, productivity and performance

Read the Workplace Mediation FAQs for further information.